Education is a key driver in coming out of poverty in Sri Lanka. The North and East Provinces have been affected by the three decade long armed conflict that destroyed much of the infrastructure, including educational facilities. The Government of Sri Lanka is making investment in educational and other facilities in the North and East, but services that go with the educational facilities are key to achieving results in the sector. The Centre for Poverty Analysis (CEPA) gathered information on the quality of educational services using the Citizen Report Card (CRC) to provide a user,s perspective to assist concerned authorities improve educational services in the Mullaitivu Educational Zone of the Mullaitivu District and the Vavuniya North and South Educational Zones in the Vavuniya District. Educational Services in the two Districts were assessed based on a number of indicators. The services included educational infrastructure, facilities in school, student welfare support provided by the government, teaching quality, interaction of school staff with students and parents, opportunities for student development in the school, issues at school for students and their resolution and costs hidden and other. Collection of money for numerous purposes other than the facilitation/annual fees is reportedly common. An associated issue is that in most instances no receipts are provided for these payments. Coercion is also used to ensure moneys are paid. It includes children being sent home or out of class, corporal punishment and children not being allowed to sit examinations. Again report suggests that urgent measures need to be taken to eliminate these practices as they are contrary to the spirit of free education. Thus while the government is investing in infrastructure, Educational Authorities need to take note of the systemic issues reported above to improve and enhance the educational attainment of students in the respective educational zones.