While Community Mediation Boards have a long history in Sri Lanka, dating back to 1990, the establishment of these boards in the Northern Province was relatively recent, with the first Community Mediation Board being set up in Jaffna in 2006. At present there are 329 Community Mediation Boards in operation in the country, covering all the divisional secretariats. The overall aim of the study is to understand how those who access Community Mediation Boards perceive and experience Community Mediation Boards in the Northern Province. The study specifically looked at disputants' expectations of Community Mediation Boards, factors that explain disputants' satisfaction or dissatisfaction of the mediation processes and outcomes and who accessed Community Mediation Boards in the Northern Province. http://www.cepa.lk/content_images/publications/documents/english-20160401111629.pdf